Job Introduction

Celebrating all lifes moments is key to us as a business – not only as a customer but also as a colleague.  Whether that be a first job, a promotion, a family event or enrolling onto a development programme, we want our colleagues to come on a journey with us that is rewarding and engaging and reflects all our values – whether you are starting your career with us or perhaps coming on board as a seasonal colleague to help us through the busiest of times.  We also want to have some real moments of ‘wow’ as part of that journey – because we really care.

We are looking for someone who has significant experience of managing enterprise wide projects across a diverse demographic of colleagues.  You are analytical and thoughtful and can use data and insight to draw together creative proposals.  You will lead the way in our approach to pay and benefits and will be very comfortable in this space.  You’ve probably got a background in a people function and can build relationships and rapport easily.

We have an amazing culture, the page is yours to write upon.

An engaged workforce are critical to our success and we are very proud to place in 15/25 Big Companies to work for as part of the Best Companies Survey.  

Colleague Experience is the result of all the interactions we have with our colleagues on their journey with Card Factory and we want it to be brilliant. This role will map out our colleague experience, drive enterprise wide initiatives, identify improvements and define moments of excellence and celebration that reflect our culture and our values.

Role Responsibility

• Map out the colleague journey across our business considering the different colleague populations.
• Collate and analyse internal quantitative and qualitative data (KPIs; Survey; Forum Feedback: Exit interviews; focus groups) to make recommendations on improving and enhancing the colleague experience.
• Collate and analyse external data to ensure we are consider current thinking and trends to differentiate us from other employers
• Spend time in our stores, warehouse and distribution centres to understand and experience all colleagues working environments
• Act as the project owner for our colleague survey to drive action and make improvements – tracking engagement
• Own our pay and benefits strategy using data to make recommendations on how we reward our colleagues.
• Build a programme of recognition that reflects our values and culture to care about our colleagues and to celebrate life’s moments.
• Bring our brand to life through colleague moments of truth
• Lead on key enterprise wide projects across colleague journey for example Induction and Onboarding
• Owns our approach on colleague listening and feedback

The Ideal Candidate

• Someone who can easily build rapport and relationships across the whole business
• Strong project management and organisational skills
• Ability to collate and analyse data to make commercially viable recommendations
• Ability to think strategically and build and deliver plans at enterprise level
• Is effective at building cross functional relationships and delivering through matrixed teams.
• Can communicate and influence multiple audiences and is confident in building relationships
• Can problem solve and think creatively, thinks laterally and drives innovation and surprise
• Engaging and passionate with high levels of energy and enthusiasm
• Can build a compelling proposition around our colleague experience
• Broad HR experience – a consultative and collaborative partner
• Experience of pay and benefits across multiple business units and colleague demographics
• Experience of writing a business case
• Can listen and understand and can get to the root of the conversation in a careful and considerate way
• Demonstrates our values in everything you do.

About the Company

Card Factory is the UK’s leading specialist retailer of greetings cards, dressings, and gifts with over one thousand stores across the UK and Ireland.  In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer.  This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.  

In return, we offer a wide range of benefits to support your physical, mental, and financial wellbeing.

Benefits

• Pension
• 15% Card Factory colleague discount in-store and online
• Save As You Earn scheme
• Financial Wellbeing Support       
  • Financial Education Tools
  • Salary Advance
• Seasonal incentive schemes
• Retail Management Apprenticeship Programmes with local providers with access to a virtual internal network for learning together
• Discounted gym membership, mobile phone contracts, and car leasing
• Discounts across 100’s of UK retailers
• Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
• Enhanced Maternity, Paternity, and Adoption leave

This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.

For any questions email: vacancies@cardfactory.co.uk (we do not accept CVs/Applications via email) 

We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly. 

No agencies, please.

Sportswift Ltd T/A cardfactory