Job Introduction

Do you lead the way?  

Are you a grafter?  

Are you loyal?  

Are you a little bit mad?  

If yes, read below to see how you could be a part of our story!  

Welcome to Card Factory - and your opportunity to be part of our exciting future. As the country’s largest, independent gift and greetings card retailer with over 1000 stores, Card Factory is really thriving. As well as being a progressive, exciting and friendly company, we reward our people’s commitment and determination. 

Right now, in our IT team, we are recruiting for a Technical Services Analyst. This role involves cross-skilling across both our infrastructure and service desks! This is an opportunity to see how infrastructure affects different aspects of the business, you will visit remote company sites, get involved with large projects and see-through project delivery, whilst coming into contact with different technologies that will expand your infrastructure knowledge!

Role Responsibility

• Provide support for Windows Server 2008, 2012 & 2016;
• Provide support for Microsoft Server Technologies including but not limited to: Active Directory, Exchange, Remote Desktop Services, Group Policy, & WSUS;
• Provide 3^rd line support;
• Provide support for Virtualisation Technologies – VMWare & Hyper V;
• Ensuring that the Groups Backup Technologies are running efficiently and are tested regularly;
• Be involved in key projects and rollout programs for new technical implementations;
• Be an escalation point to the Service Desk on BAU Incidents.

The Ideal Candidate

• Capable of operating in fast paced environments;
• Have strong troubleshooting skills;
• Previously worked as an Infrastructure analyst;
• Flexible and adaptable to multiple issues or projects;
• Practical experience in a Windows Server Technical Administration or Technical Support role;
• Some retail exposure is desirable;
• Have enthusiasm to learn more and expand your knowledge.
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About the Company

In return we offer a wide range of benefits to support your physical, mental and financial wellbeing.

• 25 holidays + 8 bank holidays
• Save as you Earn scheme
• 15% Staff Discount
• Discounted Gym Memberships
• O2 open mobile contracts
• Salary Finance
• Pension 
• Discounted Car Leasing
• Employee Care
• Flex My Day
• Card Factory Foundation
• MyCardFactory App: discounts at leading retailers

This role may involve out of hours and weekend working to support the business needs and the ideal candidate will hold a full clean driving license as travel between group sites will be required.

This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.

For any questions email: vacancies@cardfactory.co.uk (we do not accept CVs/Applications via email) 

We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly. 

No agencies please.

Sportswift Ltd T/A cardfactory