Job Introduction

Due to exciting growth plans, cardfactory are recruiting for an Account Manager to work across wholesale, franchise and consignment accounts.  Owing the commercial relationship between cardfactory, the customer (external retail partner) and internal stakeholders, you will play a key role in defining commercial strategy plans to support our delivery goals.

You will develop the budgets and own the end to end P+L for your accounts, making strategic and tactical decisions to drive both short term and long term improved performance for both parties.

By developing strategic account plans and using your significant influencing skills you will drive the growth of the cardfactory brand and products within your accounts, developing new routes to market and expanding product ranges within your partners.   

You will deliver this by developing strong working relationships with internal stakeholders including cardfactory Commercial, Marketing and Finance teams to deliver performance in line with cardfactory budget requirements.

The successful candidate will be highly analytical, experienced in operating account P&Ls through interpreting multiple sets of data to deliver insight and results to both the customer and cardfactory.

At cardfactory, we operate a smart working policy, allowing you to work from home some days and at our Head Office in Wakefield 2/3 days a week in line with business needs.

Role Responsibility

• Own the cardfactory P&L for your accounts, working closely with your finance business partner ensuring all decisions are in line with budget requirements.
• Develop partner trade activity activities and where required work in conjunction with cardfactory critical path timelines.
• In conjunction with the customer, analyse and report on the weekly / monthly performance to all internal and external stakeholders to drive increased sales, determine operational effectiveness and identify new opportunities.
• In conjunction with the partner, identify category strengths and weaknesses in the retail landscape and recommend action plans, covering a wide breadth of issues including product mix, merchandising and promotions to take advantage of these opportunities. 
• Conduct quarterly in depth category reviews with the customer, reviewing all aspects of performance and developing joint business plans
• Be the key expert in the requirements of your markets and customers, ensure that wider cardfactory team is clear on your customer needs
• Work with wider partnerships team to ensure cardfactory is delivering its contractual obligations and KPI’s. 

The Ideal Candidate

• Excellent interpersonal and communication skills
• Experience working in a retail Account Management environment with a good understanding of end-to-end processes.
• Excellent analytical skills with a strong understanding of financial P&L Account modelling and budget ownership.
• Critical thinking, managing accounts ensuring cardfactory goals are achieved whilst balancing ongoing partner relationships i.e. ‘win-win’.
• Ideally experience working in a fast paced commercial retail operation with an understanding of product critical path.
• Awareness of supply chain processes.
• Negotiation Skills

About the Company

Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland.  In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer.  This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.  

In return, we offer a wide range of benefits to support your physical, mental, and financial well-being.

Benefits

• 25% Card Factory colleague discount in-store and online
• Save As You Earn scheme
• Financial Wellbeing Support       
  • Financial Education Tools
  • Salary Advance
• Seasonal incentive schemes
• Retail Management Apprenticeship Programmes with local providers with access to a virtual internal network for learning together
• Discounted gym memberships and mobile phone contracts
• Discounts across 100’s of UK retailers
• Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
• Enhanced Family leave

This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.

We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly. 

No agencies, please.

Sportswift Ltd T/A cardfactory