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Business Analyst

Job Introduction

Join our Transformation department as an experienced Business Analyst at cardfactory!

As a business, we are at an exciting period of significant change and therefore we are seeking a highly skilled and dynamic Business Analyst to join our team and contribute to our ongoing success; leveraging strategic thinking, advanced planning and effective prioritisation to drive our business forward.

As a Business Analyst, you will play a pivotal role in shaping our business strategies, helping to define programmes and projects and ensuring effective planning and execution. You will work closely with senior stakeholders, navigate complex and ambiguous situations, and excel in requirement engineering to deliver impactful solutions.

With smart flexible working options, working from our Wakefield head office a couple of days per week and home working, this is an opportunity you don't want to miss. Apply now and take the next step in your career!

Role Responsibility

  • Strategic Thinking & Planning: Develop and implement strategic initiatives that align with company goals. Analyze market trends, identify opportunities for growth, and create detailed business plans.
  • Navigating Unknowns: Work effectively in uncertain environments, using your analytical skills to uncover insights and propose innovative solutions. Adapt quickly to changing circumstances and think on your feet.
  • Requirement Engineering: Conduct thorough requirement gathering, analysis, and documentation. Collaborate with cross-functional teams to translate business needs into technical specifications and ensure successful project delivery.
  • Senior Stakeholder Management: Build and maintain strong relationships with senior stakeholders. Facilitate effective communication, manage expectations, and ensure alignment between business objectives and stakeholder needs.
  • · Mapping and modelling of business processes and architecture at varying levels for both current and future state using Microsoft Visio
  • Collaborate with cross-functional teams to gather and analyse data and inputs ensuring robust and holistic analysis
  • Work with development and QA teams to define testing scenarios, use case and support manuals as well as conducting user acceptance testing (UAT) where required
  • Contribute to the existing Business Analysis community by sharing experience and best practices, working to enhance the delivery of business analysis across Card Factory as a whole
  • Support business case development pre-project through the identification and definition of both technical and non-technical options

The Ideal Candidate

  • Experience: 5+ years of experience in business analysis, strategic planning, and requirement engineering. Proven track record of working with senior stakeholders.
  • Must be pro-active and a self-starter who is not afraid to jump into projects and build their understanding ‘on-the-go’.
  • Experience in leading and influencing stakeholders to successful outcomes
  • A BCS or IIBA business analysis certification is preferred
  • Demonstrable requirements engineering experience
  • Demonstrable experience mapping and modelling business processes
  • Strong analytical and problem-solving abilities.
  • Excellent communication and interpersonal skills.
  • Proficiency in business analysis tools and methodologies.
  • Ability to work in ambiguous and fast-paced environments.
  • Demonstrable knowledge of both Agile and Waterfall methodologies
  • Excellent organisational and time management skills

About the Company

cardfactory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland.  In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer.  This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.  

In return, we offer a wide range of benefits to support your physical, mental, and financial well-being.


  • 25% Card Factory colleague discount in-store and online
  • Save As You Earn scheme
  • Financial Wellbeing Support       
    • Financial Education Tools
    • Salary Advance
  • Seasonal incentive schemes
  • Retail Management Apprenticeship Programmes with local providers with access to a virtual internal network for learning together
  • Discounted gym memberships and mobile phone contracts
  • Discounts across 100’s of UK retailers
  • Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
  • Enhanced Family leave

This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.

We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly. 

No agencies, please.

Sportswift Ltd T/A cardfactory


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