Job Introduction

Are you a Business Analyst with a background in retail or supply chain? We’re looking for someone with solid knowledge of logistics, warehousing, wholesale, or EDI to help us connect business needs with smart, effective solutions. 

You’ll play a key part in connecting business needs with technical solutions. You’ll lead the way in gathering and refining requirements, build strong relationships with stakeholders at all levels, and map out business processes for both current and future states.

You won’t be working in a silo here — far from it. You’ll be right in the mix, collaborating with your functional squad, cross-functional teams, and the wider cardfactory community. Together, you’ll ensure smooth communication, uncover dependencies early, and keep projects moving in the right direction.

Your analysis will be thorough and well-rounded, and you’ll be encouraged to challenge assumptions to find the best path forward. Along the way, you’ll support development QA teams to define testing scenarios, use case and support manuals as well as conducting user acceptance testing (UAT) where required. If this sounds like you, we’d love to hear from you!

We offer hybrid working, with some days spent at our friendly and collaborative head office in Wakefield.

Role Responsibility

•    Lead requirements engineering aligned with strategic business goals

•    Build strong relationships with stakeholders across all levels, including C-suite

•    Map and model current and future business processes using tools like Microsoft Visio

•    Collaborate with cross-functional teams for thorough data analysis

•    Evaluate diverse inputs and challenge assumptions to find optimal solutions

•    Assist in developing business cases by identifying technical and non-technical options

Work with development and QA teams to define testing scenarios, use case and support manuals as well as conducting user acceptance testing (UAT) where required  

The Ideal Candidate

•    You’re a self-starter who’s confident jumping into projects and learning as you go

•    Solid experience as a Business Analyst

•    Skilled in mapping processes, gathering requirements, and working in both Agile and Waterfall environments

•    Confident leading stakeholders and driving outcomes

•    Organised, great with time management, and a clear communicator (written & verbal)

•    A BCS or IIBA certification? Even better!

About the Company

Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland.  In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer.  This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.  

In return, we offer a wide range of benefits to support your physical, mental, and financial well-being.

Benefits

• 25% Card Factory colleague discount in-store and online
• Save As You Earn scheme
• Financial Wellbeing Support       
  • Financial Education Tools
  • Salary Advance
• Seasonal incentive schemes
• Opportunity to apply for Retail Apprenticeships
• Access to blended learning and development content
• Discounted mobile phone contracts
• Discounts across 100’s of UK retailers
• Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing

This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.

We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly. 

No agencies, please.

Sportswift Ltd T/A cardfactory