Job Introduction

Exciting news! Our IT team is looking for an experienced and dedicated EUC Operating System Engineer to join our End User Computing (EUC) team. You will focus on the build and maintenance of the organization’s computing environment. The ideal candidate will take a proactive role in owning and optimizing the deployment of our operating systems, with a special emphasis on Point of Sale (POS) systems.. If you have experience with both Linux and Windows and want to take on a new challenge, apply today!

This is an exciting opportunity to be part of a growing team and make a significant impact on the business. 

The position is based at Junction 41 in Wakefield, just off the M1, with free parking, and offers a flexible, hybrid way of working. However, all colleagues are required to work in the office for a minimum of 1 to 2 days per week, with the expectation of added attendance when needed.

Role Responsibility

• Oversee standardisation of POS and device images within the organisation.
• Manage deployment, configuration, and maintenance of Linux and Windows systems, ensuring performance.
• Apply updates and security measures to protect system integrity and confidentiality, in collaboration with partners.
• Ensure POS hardware standards are met with the help of Store Tech Teams and Integrate new hardware with IT Teams and support partners, ensuring compatibility.
• Monitor and tune OS performance to meet business needs during peak hours.
• Keep detailed documentation of OS configurations, procedures, and troubleshooting.
• Resolve operating system issues according to SLAs, documenting progress and collaborating as needed.
• Assist EUC Team with hardware builds and configurations during high demand, adhering to IT policies.
• Guide and train EUC Team to enhance knowledge on POS issues, OS image maintenance, and POS/PC systems and software for superior support.
• Create SOPs for knowledge sharing, using best documentation practices.

The Ideal Candidate

• Linux OS administration in retail
• Linux configuration/management in POS systems
• Experience with tools like Ubuntu Landscape, Quest KACE, Microsoft Deployment Toolkit
• Knowledge of POS/PC hardware
• Understanding of retail security protocols (PCI DSS, CIS20)
• Technical support for POS systems
• Strong communication skills; training capabilities and effective time management and prioritisation
• Basic networking skills (LAN/WAN/VPN)
• Experience in an ITIL environment

About the Company

Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland.  In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer.  This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.  

In return, we offer a wide range of benefits to support your physical, mental, and financial well-being.

Benefits

• 25% Card Factory colleague discount in-store and online
• Save As You Earn scheme
• Financial Wellbeing Support       
  • Financial Education Tools
  • Salary Advance
• Seasonal incentive schemes
• Retail Management Apprenticeship Programmes with local providers with access to a virtual internal network for learning together
• Discounted gym memberships and mobile phone contracts
• Discounts across 100’s of UK retailers
• Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
• Enhanced Family leave

This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.

We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly. 

No agencies, please.

Sportswift Ltd T/A cardfactory