Job Introduction

Do you lead the way?

Are you a grafter?

Are you loyal?

Are you a little bit mad?

If yes, read below to see how you could be a part of our story!

Right now Card Factory has over 1000 stores… that’s why we can offer job security and great career progression. As well as being a progressive, exciting and friendly company, we reward our people’s commitment and determination. What’s more, Card Factory is ambitious, passionate and forward-thinking with a management style that is open and honest, encouraging people to contribute to the business at every level.

Due to expansion in our HR Team, we are recruiting for an Employee Relations Team Lead. This is an exciting opportunity to become a key member of the team, you will be supporting and developing our ER colleagues. If you are strong-willed with a passion for Employee Relations, this role is perfect for you!

Role Responsibility

• Review all practices within the ER team and identify where we can streamline efficiencies and make processes easier for all stakeholders;
• Continuous review and development of policies, processes and procedures and practices;
• Escalation point for complex or risky cases and making decisions where necessary;
• Responsible for overall team workload;
• Support on ER technology improvement and continuously seek to automate tasks and eradicate waste;
• Work with the people and business partners to build capability and address trends;
• Dealing with Settlement agreements, pre-conciliation and employment tribunals;
• Ambassador for customer service and SLA’s from within HR for service to the field and other stakeholders;
• Lead on projects involving people changes and ensure effective communication with all stakeholders;
• Develop quality ER reporting processes and ensure that the HR Director and other stakeholders have data and insights to make business decisions.

The Ideal Candidate

• You will have employee relations experience;
• Some management experience is ideal;
• You will be strong-willed and enthusiastic;
• Some employment tribunal experience;

This role may involve out of hours and weekend working to support the business needs and the ideal candidate will hold a full clean driving license as travel between-group sites may be required.

About the Company

In return we offer a wide range of benefits to support your physical, mental and financial wellbeing.

• 25 holidays + 8 bank holidays
• Save as you Earn scheme
• 15% Staff Discount
• Discounted Gym Memberships
• O2 open mobile contracts
• Salary Finance
• Pension 
• Discounted Car Leasing
• Employee Care
• Flex My Day
• Card Factory Foundation
• MyCardFactory App: discounts at leading retailers

This role may involve out of hours and weekend working to support the business needs and the ideal candidate will hold a full clean driving license as travel between group sites will be required.

This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.

Visit our website to see the products we sell at https://www.cardfactory.co.uk/

For any questions email: vacancies@cardfactory.co.uk (we do not accept CVs via email) 

No agencies please.

Sportswift Ltd T/A cardfactory