Job Introduction

Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts, with over one thousand stores across the UK and Ireland. Since our first store opened in 1997, we have built an unrivalled position in the market with a brand that is loved by many. In 2020 we launched our 5-year strategy to grow our business through becoming a leading Omni channel retailer and through UK and international growth. As part of this strategy, we are seeking to build our Customer Marketing team in order to tell our brand story and to increase our data, insights, and marketing capabilities. If you are passionate about brands and customer focus, and keen to be part of an exciting and dynamic business, now is a great time to join Card Factory.

About the role

Reporting to the Customer Director, the Head of Insights and Data is responsible for leading and managing all insights and data analytics for Card Factory plc to provide a single customer view, enabling the business to make informed, high-quality decisions.

Role Responsibility

• The Head of Insights and Data will lead and manage all aspects of insights and data for Card Factory plc.
• Responsible for managing research projects, you will provide guidance to the business on key insights and appropriate strategic responses.
• You will develop, lead, and manage all brand and customer tracking to measure impact and provide input into the company's Balanced Scorecard.
• Leading the customer insight and data strategy for the business and all associated analytics, you will ensure compliance of Card Factory plc with GDPR and other legal requirements around data gathering, storage, and use.
• You will provide timely insights and data updates to the Exec, Board, and Senior Leaders in the business.
• You will lead, manage and develop the Insights and Data Team.
• You will manage key agency relationships (research, data analytics, or data storage agencies) and the insights and data budget.

The Ideal Candidate

• In-depth experience of leading insights and data teams at a senior level, either within an agency or multi-site business environment.
• A strong strategic thinker with the ability to influence internal and external stakeholders
• Experience and understanding of the legal framework around GDPR, customer data gathering, storage, and use.
• A good communicator who can write and present reports and is highly numerate with a deep understanding and experience of data and analytics.
• Highly organised with the ability to deliver multiple projects simultaneously.
• Team and budget management experience.

About the Company

In return we offer a wide range of benefits to support your physical, mental and financial wellbeing.

• 33 days annual leave entitlement (inc public / bank holidays)
• Save as you Earn scheme
• 15% Staff Discount
• Discounted Gym Memberships
• O2 open mobile contracts
• Salary Finance
• Pension 
• Discounted Car Leasing
• Employee Care
• Flex My Day
• Card Factory Foundation
• MyCardFactory App: discounts at leading retailers

This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.

Visit our website to see the products we sell at https://www.cardfactory.co.uk/

For any questions email: vacancies@cardfactory.co.uk (we do not accept CVs/Applications via email) 

We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly. 

No agencies please.

Sportswift Ltd T/A cardfactory