Job Introduction

Card Factory is the UK’s leading specialist retailer of greetings cards, dressings, and gifts with over one thousand stores across the UK and Ireland.  In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer.  This strategy sees significant investment into our Head Office teams creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.  

About the Role 

The Head of Retail - East will lead a team of Regional Managers to deliver the strategic, commercial, and operational plan and sales for the East division. With a focus on customer service, delivering results on plan and in the budget, and being a role model for the leadership behaviours and Company values.

Role Responsibility

• Delivering commercial growth within the East divisions existing store estate, with a focus on customer experience and colleague development;
• Contribute to the formulation of the retail strategy, and lead the team to operationalise this consistently across the business;
• Coach, motivate, and engage a large sales team to deliver the operational plan;
• Proactively manage talent, creating a high performance and development culture;
• Accountable for full audit compliance across the East division, including H&S, loss prevention, people and pay.

The Ideal Candidate

• Experience working as a senior leader in a large or multi-site omnichannel retailer is essential
• Ability to influence colleagues and work collaboratively
• Excellent written and verbal communication skills
• Strong commercial and analytical skills
• Customer-focused approach
• An engaging, motivating and inspiring leader, who coaches colleagues to reach full potential

Sportswift Ltd T/A cardfactory