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People Administrator

Job Introduction

We’re looking for a strong administrator to join cardfactory’s people team on a 15-month fixed term basis. In this role, you’ll provide a comprehensive support service across the people team and provide an excellent service to circa 8000 colleagues (increasing during seasonal periods) and ensure policies and procedures are being followed. You’ll also work closely with the team manager to explore more efficient and effective ways of working. 

Role Responsibility

  • Maintaining our HR systems and ensuring all data inputted is accurate.
  • Managing the employee life cycle, including new starters, leavers, detail changes.
  • Running reports and providing data, ensuring GDPR compliant
  • Being the first point of contact for colleagues calling the HR switchboard
  • Administering and advising on family leave
  • Respond to queries and reference requests promptly
  • Supporting with projects as needed to achieve our People strategy
  • Regularly reviewing the administration processes and systems, considering other system resources within the business and make recommendations of where improvements can be made.

The Ideal Candidate

  • Previous experience in an administrator role, ideally within a People/HR function.
  • Customer service focussed, ensuring all colleagues receive a great service from the People team.
  • Excellent organisational skills and attention to detail
  • Good level of computer literacy - Microsoft Excel and Outlook are essential.
  • Ability to work proactively and with minimal supervision. 

About the Company

Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland.  In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer.  This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.  

In return, we offer a wide range of benefits to support your physical, mental, and financial well-being.


  • 25% Card Factory colleague discount in-store and online
  • Save As You Earn scheme
  • Financial Wellbeing Support       
    • Financial Education Tools
    • Salary Advance
  • Seasonal incentive schemes
  • Retail Management Apprenticeship Programmes with local providers with access to a virtual internal network for learning together
  • Discounted mobile phone contracts
  • Discounts across 100’s of UK retailers
  • Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
  • Enhanced Family leave

This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.

We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly. 

No agencies, please.

Sportswift Ltd T/A cardfactory


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