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Retail HR Business Partner

Job Introduction

We are recruiting for a Retail HR Business Partner, to join the team at cardfactory.  In this role you will partner with Senior Leaders within Retail to build and execute their strategically aligned people plans, whilst driving a culture of high performance and engagement.

Key areas of focus:  Partnering with two Heads of Retail and their Regional Management team in a strategic capacity, with an emphasis on:

  • Talent Management
  • Embedding a culture of high performance
  • Colleague engagement
  • Development of leadership capability

At cardfactory, we operate a smart working policy, allowing you to work some days from home and some days and at our Head Office in Wakefield in line with business needs.

Role Responsibility

Our HRBP team bring insight to the challenges and opportunities of our business, embedding themselves in their regional team in order to challenge thinking around culture, capacity and capability to deliver results now and in the future by:

  • Driving performance management culture and conversations
  • Supporting leaders to address build colleague engagement
  • Consulting on talent management and succession planning
  • Collaborating with the People Team, sharing business insights and adding value as ‘one team’

The role also has accountability for complex employee relations cases in the region, managing any restructures and consultations, settlement situations and Employment Tribunal cases on the region. In addition the role supports the ER team with managing any complex disciplinary or grievance cases, and ensuring compliance with legislation, policy and process across the region.

There is also a focus on embedding our engagement survey – supporting leader to interpret their data and action plan, managing projects within your area of expertise, working cross functionally to deliver results.

The Ideal Candidate

  • Must have previous experience of business partnering
  • Evidence of strong relationship building, coaching and collaboration skills (coaching qualification - level 5 desirable)
  •  Switched on commercially being curious to fully understand ways of working, process and issues
  • Data driven approach to inform and drive decision-making
  • Ability to bring credible challenge and influence
  • Ability to work at pace through a high volume of work, balancing immediate requests and project work
  • Up to date knowledge of employment law

About the Company

Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland.  In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer.  This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.  

In return, we offer a wide range of benefits to support your physical, mental, and financial well-being.


  • 25% Card Factory colleague discount in-store and online
  • Save As You Earn scheme
  • Financial Wellbeing Support       
    • Financial Education Tools
    • Salary Advance
  • Seasonal incentive schemes
  • Retail Management Apprenticeship Programmes with local providers with access to a virtual internal network for learning together
  • Discounted gym membership and mobile phone contracts
  • Discounts across 100’s of UK retailers
  • Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
  • Enhanced Family leave

This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.

We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly. 

No agencies, please.

Sportswift Ltd T/A cardfactory


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